Products
What materials are your patio furniture made of?
A: Our furniture is crafted from high-quality materials such as aluminum, rattan, teak wood, and weather-resistant fabrics to ensure durability outdoors.
Is the furniture weatherproof?
A: Yes, our patio furniture is designed to withstand sun, rain, and mild weather conditions. However, we recommend using covers during extreme weather for extra protection.
Do the cushions come with the furniture?
A: Yes, most sets include cushions. Please check the product description for details on what’s included.
Are the cushion covers removable and washable?
A: Yes, the cushion covers have zippers, making them easy to remove and wash.
Do you offer assembly services?
A: Some of our products come pre-assembled, while others require minimal assembly. Easy-to-follow instructions are always included.
Can I see fabric or material samples before ordering?
A: Yes, we can provide samples upon request for select items.
How do I care for my patio furniture?
A: Regularly wipe with a damp cloth, avoid harsh chemicals, and use protective covers when not in use to extend the life of your furniture.
Do you offer warranties on your products?
A: Yes, many of our products come with a manufacturer’s warranty. Warranty details can be found on the product page.
Can I customize the size or color of the furniture?
A: Some products can be customized. Please contact us to check availability for your preferred size or color.
What if a product is out of stock?
A: You can sign up for back-in-stock notifications or reach out to our support team to check restock timelines.
Orders
How do I place an order?
A: Simply browse our collection, add your favorite patio furniture to the cart, and proceed to checkout.
Do I need an account to place an order?
A: No, you can check out as a guest, but creating an account helps track your orders and enjoy faster checkout.
Can I modify or cancel my order after placing it?
A: Yes, but only if the order hasn’t been processed or shipped yet. Please contact our support team as soon as possible.
How will I know if my order is confirmed?
A: You’ll receive an order confirmation email with your purchase details and tracking information once shipped.
Do you accept bulk or custom orders?
A: Yes, we do! For bulk purchases or customization, please reach out to our sales team.
Shipping
What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure online payment methods.
Is my payment information secure?
A: Absolutely! All transactions are encrypted and processed securely.
Do you offer cash on delivery (COD)?
A: Currently, we only accept online payments for a smoother and safer process.
Can I pay in installments?
A: Depending on your payment provider, installment or “Buy Now, Pay Later” options may be available at checkout.
Why was my payment declined?
A: This can happen due to incorrect card details, insufficient funds, or restrictions from your bank. Please check with your provider or try another method.